FAQs | ANKO Food Machine After-Sales Service

I Have Never Used A Food Machine Before. Do You Have Food Production Planning And Food Machine Training Services? ANKO began by selling frozen food processing equipment . We own 70% of the frozen food processing equipment market in Taiwan and have also sold them to more than 112 countries.

Contact Us
anko@anko.com.tw

Headquarter: +886-2-26733798
For US&CA: +1-909-599-8186

FAQs

FAQs | ANKO Food Machine After-Sales Service

FAQs

I Have Never Used A Food Machine Before. Do You Have Food Production Planning And Food Machine Training Services?

Upon receiving the order confirmation and down payment (30%), we will arrange production.

When the machine is done, we will inform you to pay balance payment (70%). After your payment is cleared, the machine will be shipped via the shipping agreement of your choice.

Types of payment for machine:
- Letter of Credit (L/C).
- Telegraphic Transfer (T/T).

Types of payment for part:
- Credit card (must order via ANKO Service App).
- Telegraphic Transfer (T/T).

※Please note that processing fees will vary depending on the types of payment.

Having customers from more than 112 countries on five continents and 43 years of experience of trade, we can provide food machines and after-sales services that suit your need, whether you will use the food processing machines in the US, India, Australia, France, the UAE, or other countries.

Would you like to see how the ANKO food machine works and produces food?
We could meet at ANKO headquarters, show rooms, and trade shows.

ANKO is headquartered in Taiwan, providing comprehensive testing services. With our well-equipped show room and food lab, you could prepare ingredients, have a machine trial, and taste the final products. You’re very welcome to visit our show room and get further information about ANKO’s food machines and services.

In addition to Taiwan, ANKO has dealers, distributors, and business partners in America, Europe, Asia, and other countries around the world to provide timely services. The food machine models displayed in each show room are different. In order to provide you with comprehensive services, please contact us before visiting.

Moreover, ANKO will attend several trade shows every year. Our experienced sales engineers will give you a demonstration of how our food machines work. To get updates of the trade show that is close to you, please click “News Room” on the website and make a reservation for one-on-one consulting service.

ANKO understands how important the commercial secret is. We can make a confidentiality agreement not to disclose any details. If you still have concerns, we can conduct a test run for you. All you have to do is provide the basic ratio of ingredients in your food recipe or any food recipe that is close to yours, which can help us to get the result close to reality. Then, we will provide a food machine trial report that helps you know the machine performance, and a food production solution proposal to make you place an order with ease of mind.

In order to help you have a deeper understanding of the important things that need to be considered and paid attention to in food production, we highly recommend you to come over to ANKO with prepared filling and dough or you could prepare them in our food lab. During the visit, we can give comprehensive presentation, have detailed discussion, and solve your problems immediately.

To get further information on the ANKO food machine trial service, please click "Consulting Service" > "Machine Trial".

Yes, we do!

ANKO has been in the food machine industry for 43 years and has provided services to medium and large food factories and central kitchens. We are able to plan a tailored food production solution. ANKO can offer a wide range of food machines from ingredient preparing, forming, to packaging, and comprehensive consulting services, including food equipment integration, food production workflow optimization, and recipe suggestions. Therefore, don’t worry. Just leave it to ANKO.

If you know nothing about food machines, our training service can help you a lot, which covers food machine operation, adjustment, maintenance, and repair. We also have an after-sales service team to provide timely support when you need us.

If available, please provide us with more information, such as your estimated food production capacity, food factory layout, and voltage, which can help us to make a food equipment planning proposal that better meets your needs.

For further information on food equipment planning, please explore "Food Production Solution".

ANKO is a food machine manufacturer. Every food machine is made after order. We don't sell secondhand or used food machines. If you are interested in ANKO food machine, please feel free to email us.

FAQs | ANKO - Expert of Food Machine Manufacturer

Located in Taiwan since 1978, ANKO FOOD MACHINE CO., LTD. is a food machine and food production consulting services provider in the Food Machinery, Food Machine, Multipurpose Filling and Forming Machine Markets. Food machinies sold in 112 countries, including food making machines for dumpling, shumai, spring roll, paratha, pastry sheet, samosa and so forth.

ANKO's food machine has been sold in 112 countries for over 300 types of ethnic food. Food machines are manufactured with ISO certification and pass inspections like CE and UL. ANKO has further provided premium food production solutions. Regardless of whether it's turnkey planning, recipe optimization, mold customization, or machine trial, professional consultation is conducted based on collective machine building experience and unique food recipe database.

ANKO has been offering customers high-quality food machines, both with advanced technology and 43 years of experience, ANKO ensures each customer's demands are met.