ANKO Food Machine Company is the expert in siomai, wonton, baozi, tapioca pearls, dumpling, spring roll machine and provides consulting services.

ANKO Food Machine Company is the expert in siomai, wonton, baozi, tapioca pearls, dumpling, spring roll machine and provides consulting services.

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Technical Support Center

Brand new upgraded after-sales service 2.0 provides you with professional maintenance and repair support

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“Innovation, Accountability, and Passion” are the three core values of ANKO. Our team delivers thorough after-sales support and provides the most inclusive service for every customer and machine. You can contact ANKO Technical Support Center via several channels. Fill in the form below, send an email, or call us by phone. We will always do our best to help you resolve any issue or concern that you may have.

 

The highest shipment quality and the most reliable manufacturer warranty
We guarantee “one year manufacturer warranty” under normal use, including maintenance and repair, professional consulting, and troubleshooting. ANKO insists on using original manufacturer parts, and maintains strict control on all outgoing shipment quality. Your purchased equipment will be maintained by our manufacturer certified engineers with professionalism, care, and passion. We care more than anyone that each ANKO machine operates smoothly every day!

* The warranty period begins on the date on which the machine is arrived at the port. Please be sure to retain related forms and refer to the below “ANKO product warranty terms.”

 

Send An Inquiry
Email
TEL
886-2-26733798

 

Dedicated consultants
For any emergency or mechanical issue, our professional consultants provide online support to handle the problem and offer reliable suggestions according to diagnosis. The ANKO Technical Support Center offers several different means for maintenance and repair, serving customers from around the globe and providing the best solution for each situation.

Fast parts shipping
Following professional diagnosis, an order will quickly be processed for the parts you need, and the original manufacturer will ship them directly to your company by air. Our professional consultants can always provide online remote support for any installation issues you might face.

Comprehensive operation manual
All machines are accompanied by an operation manual that contains specifications, machine parts introductions, instructions for assembly, operations, maintenance, and cleaning, etc.

On-site maintenance and repair support
When a complicated situation is encountered and the equipment requires on-site testing, we will arrange for ANKO’s professional engineers to visit you and help you resolve the problem as soon as possible. They will provide professional suggestions based on the front-end / back-end production line or operation onsite.

Meticulous original manufacturer repair
If the diagnosis shows that factory repair is necessary, we will arrange for your machine to be returned to the original manufacturer to undergo a complete systemized ANKO inspection for a more accurate and speedy repair. Rest assured that our professional technicians will provide a comprehensive repair plan and high quality service for your machinery.

 


“ANKO product warranty terms”

  1. Machines purchased from the manufacturer or from authorized agents and under normal use are covered by a one year parts warranty service (excluding consumable parts), starting from the machine’s arrival date listed on associated certifications (please be sure to retain these documents properly).
  2. During the active warranty period, if the machine is deemed to have manufacturing or assembling defects, ANKO will provide free repair or exchange of the defective parts on a case-by-case basis.
  3. Users should operate and maintain the machinery according to the operation manual’s instructions. If you have any operational questions, please consult ANKO’s Technical Support Center.
  4. Warranty exclusion clauses:
    4.1 Consumable parts and accessories.
    4.2 Part deterioration and system errors caused by abnormal operations.
    4.3 Failures due to self-administered modifications of the machine that were not approved by ANKO Technical Support Center.
    4.4 Damages caused by customers carrying out routine maintenance on their own without following recommended cleaning and maintenance procedures.
    4.5 Force majeure, such as natural disaster, war, and human caused damage.
    4.6 Beyond the scope of warranty, if the customer requests after-sales repair or maintenance service, a reasonable fee shall be charged according to the customer’s location to meet the demands of normal machine operation.
     

 

 
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ANKO FOOD MACHINE CO., LTD.
No.351, Sec. 1, Zhongzheng Rd., Sanxia Dist., New Taipei City 237, Taiwan
Tel: 886-2-26733798    Fax: 886-2-26733697
E-mail: anko@anko.com.tw
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